Contact information

Last updated: 28 September 2026

Contact us

Nerylux is the trading name of Lombaers, Nicolas, a self-employed sole trader established in Belgium.

Business address: 43, rue de l’Étang, 1410 Waterloo, Belgium.
Belgian enterprise number (BCE/KBO): 1031.933.015.
Belgian VAT number: BE1031.933.015.

Email: contact@nerylux.com
Telephone: +32 460 22 66 73

Customer service: Monday to Friday, 7 am–5 pm UK time (8 am–6 pm Belgian time), excluding public holidays. We aim to reply within 24 hours. Statutory deadlines for formal requests are explained in the relevant policy.

Orders and returns from the United Kingdom

For an order enquiry, include your order number and the email address used at checkout. Please do not send full card details or banking passwords.

For a return, contact us first so we can provide a prepaid return label or suitable arrangements and the correct return address. The return address is provided after your request; the business address above is for correspondence. This process does not limit statutory cancellation rights. See our Returns and Refunds Policy.