Last updated: 28 September 2026
This policy explains payments for United Kingdom orders from Nerylux, operated by, a sole trader based in Belgium.
Currency and total price
UK-market prices are quoted in pounds sterling (GBP, £). Check the currency and final total shown at checkout before paying. Applicable VAT, taxes and customs duties are included in the price; no additional import taxes or customs duties are payable on delivery. Any delivery charge is clearly shown before you confirm the order.
Payment methods
Use one of the payment methods offered at checkout. These may include Visa, Mastercard, American Express, Maestro and UnionPay, subject to availability for your card and location. We do not charge an additional consumer card-payment surcharge.
Payment authorisation
Payment is taken when you place your order, subject to approval by your payment provider and security checks. You receive an email with the order details. Please provide accurate billing information and use a payment method you are authorised to use.
If a payment fails or is flagged for review, the order may be held while we clarify the issue. We may ask you to confirm relevant order details, such as your email or delivery address. We will not ask you to send your full card number, security code or banking password by email. If we cancel an order after taking payment, we promptly refund the amount paid.
Failed payments or an unexpected debit
If payment fails, check with your provider before trying again. A pending authorisation can appear temporarily without a completed charge. If money has been taken but you have no order confirmation, contact us with the order details; do not send complete payment credentials.
Cancellations and refunds
Contact us promptly to cancel, ideally within 12 hours if you want us to stop dispatch. This does not shorten your statutory cancellation period. Please see our Returns and Refunds Policy for our free 14-day returns policy and your UK consumer rights.
Refunds are issued to the original payment method unless you expressly agree otherwise. We do not charge refund or restocking fees. For statutory cancellations involving returned goods, we issue the refund no later than 14 days after we receive the goods or evidence that they have been sent back, whichever is earlier. A bank’s posting time is separate and does not extend our deadline to issue the refund. Contact us if an issued refund does not appear.
Payment security and personal data
Payments are processed through the payment services made available by our Shopify store. Transaction and order information may be checked to prevent fraud. See our Privacy Policy for details of personal-data processing and your rights.
Contact us
Nerylux is the trading name of, a self-employed sole trader established in Belgium.
Email: contact@nerylux.com
Telephone: +32 460 22 66 73
Customer service: Monday to Friday, 7 am–5 pm UK time (8 am–6 pm Belgian time), excluding public holidays. We aim to reply within 24 hours. Statutory deadlines for formal requests are explained in the relevant policy.