Politique d’expédition
Last updated: 28 September 2026
This policy applies to Nerylux orders delivered to the United Kingdom, including England, Scotland, Wales and Northern Ireland. Nerylux is a Belgian business; our registered business address remains in Belgium.
Delivery area and charges
We offer free delivery on all orders to the United Kingdom, including England, Scotland, Wales and Northern Ireland. No minimum order value applies. Product prices include applicable VAT, taxes and customs duties, with no additional import taxes or customs duties payable on delivery. If a carrier unexpectedly requests such a payment, contact us so we can resolve it.
Estimated delivery times
- Order processing: 1–2 working days.
- Transit after dispatch: 2–5 working days.
- Total estimated delivery: 3–7 working days.
Working days are Monday to Friday, excluding public holidays. Orders placed at weekends or on public holidays start processing on the next working day. Goods are dispatched through our logistics partners. An overseas business address does not mean that your parcel will necessarily be dispatched from that address.
These are estimates. Severe weather, carrier disruption or other exceptional events may cause delays. We will let you know about significant delays and help resolve them. Such events do not remove your statutory rights.
Tracking your order
After dispatch, we email your tracking details and a link to the carrier’s tracking service. Tracking may take a little time to update after the label is created. Contact us with your order number if tracking is missing, unclear or has stopped updating.
Delivery details and changes
Please check your name, address, postcode and contact details before ordering. Contact us promptly if a correction is needed. We will try to amend the delivery details, but changes may not be possible after dispatch. Any additional service or charge requires your agreement.
Cancelling an order
Contact us as soon as possible if you wish to cancel, ideally within 12 hours so we can try to stop dispatch. This request for prompt contact is not a limit on your legal cancellation rights. If the parcel has already been dispatched, you may still exercise your statutory right to cancel and follow our Returns and Refunds Policy.
Late, missing, damaged or incorrect deliveries
If an order is overdue, a parcel is missing, or an item arrives damaged or incorrect, email us with your order number. Photographs of any damage and packaging help us investigate, if you can provide them. You do not lose your legal rights by accepting a damaged parcel or by not reporting a problem within 48 hours.
We deal with the carrier and remain responsible until you or your nominated recipient physically receives the goods, unless you independently arrange a carrier we did not offer. Where required by law, we will provide a replacement, refund or other appropriate remedy at no cost to you.
Unless you expressly agree to a different period, delivery must take place within 30 days. If we miss the agreed deadline, you may normally set an appropriate additional delivery period and cancel if we still fail to deliver. You may cancel immediately where we refuse delivery or an essential delivery deadline, made clear before ordering or apparent from the circumstances, is missed.
Returns
We offer free returns requested within 14 days after the day you receive your goods. The return address is provided after you contact customer service to request a return. Please read our Returns and Refunds Policy for the conditions, refund timing and your UK statutory rights.
Contact us
Nerylux is the trading name of, a self-employed sole trader established in Belgium.
Email: contact@nerylux.com
Telephone: +32 460 22 66 73
Customer service: Monday to Friday, 7 am–5 pm UK time (8 am–6 pm Belgian time), excluding public holidays. We aim to reply within 24 hours. Statutory deadlines for formal requests are explained in the relevant policy.