Last updated: 28 September 2026
These terms govern purchases from Nerylux for delivery to the United Kingdom: England, Scotland, Wales and Northern Ireland. Your seller is, trading as Nerylux, established in Belgium. Please read these terms before ordering and keep a copy with your order confirmation.
1. Placing and accepting an order
Review the product, quantity, delivery address and total before paying. Please provide accurate contact and payment details and use a payment method you are authorised to use. A contract is formed when we email you to confirm that we have accepted your order. An automated receipt acknowledging your order is not, by itself, acceptance.
If a product is unavailable, payment fails, details need clarification or there is a genuine pricing error, we will contact you. We will not substitute a product or increase an agreed price without your agreement. If we cannot accept or fulfil your order, we will notify you and promptly refund any payment taken for it.
2. Prices, taxes and payment
Prices for the UK market are quoted in pounds sterling (GBP, £). Applicable VAT, taxes and customs duties are included in the price. You will not be asked to pay additional import taxes or customs duties on delivery. Any delivery charge is shown before you place the order, together with the final amount payable.
Available payment methods are displayed at checkout and may include Visa, Mastercard, American Express, Maestro and UnionPay. Payment is taken when you place your order, subject to authorisation and security checks. Price changes apply to future orders and do not change the price of an accepted order. See our Payment Policy.
3. Delivery to the United Kingdom
Estimated processing time is 1–2 working days, followed by 2–5 working days in transit: an estimated total of 3–7 working days. Working days are Monday to Friday, excluding public holidays. We provide tracking information by email after dispatch. See our Shipping Policy for full details.
We remain responsible for the goods until you, or a person you nominate, takes physical possession, except where you independently commission a carrier we did not offer. We will contact you about significant delays. Unless a different delivery period has been expressly agreed, goods must be delivered within 30 days. Your legal rights to end the contract for late or failed delivery remain unaffected.
4. Cancellation and our 14-day returns policy
We offer free returns requested within 14 days after the day you receive your goods, subject to the conditions in our Returns and Refunds Policy. You may cancel most online goods orders within 14 days after the day of delivery, without giving a reason, and then return the goods within a further 14 days. Orders already placed retain the return terms that applied when they were purchased. Dispatch does not end that cancellation right.
Contact us for a prepaid return label and the correct return address. The address is supplied after you request a return. Asking for instructions does not make statutory cancellation subject to our approval. Personalised or genuinely made-to-order goods may be excluded from change-of-mind returns; your rights if they are faulty or misdescribed still apply. Sale items retain their statutory rights.
5. Refunds and faulty goods
For a statutory cancellation, we refund without undue delay and no later than 14 days after receiving the goods back or evidence of their return, whichever is earlier. We refund standard outbound delivery when you cancel the whole order; an optional premium delivery supplement is not refundable for a change of mind. Refunds use the original payment method unless you expressly agree otherwise, without a refund or restocking fee.
Goods must be of satisfactory quality, fit for purpose and as described. UK consumers have remedies under the Consumer Rights Act 2015, including a short-term right to reject faulty goods, normally within 30 days, and further repair, replacement, price-reduction or final-rejection rights where applicable. These rights can continue beyond our 14-day change-of-mind returns window. We pay the reasonable costs of returning faulty or incorrect goods.
6. Product information and use
Check the dimensions, specifications and installation requirements before ordering. Screen colours may vary, but this does not excuse goods that differ materially from their description. Follow the supplied care and installation instructions and use a suitably qualified installer where required. These instructions do not remove your rights if a product is defective.
7. Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. These consumer terms do not exclude your statutory rights.
8. Complaints, law and changes
Please contact us with your order number and a description of the problem so we can try to resolve it. You may also seek independent consumer advice. Nothing here prevents you from exercising your legal remedies.
These terms are governed by Belgian law. If you are a consumer habitually resident in the United Kingdom, this choice does not deprive you of the mandatory consumer protections of the law of the part of the UK where you live. Nothing in these terms restricts your right to bring proceedings in the courts of your home jurisdiction where the law gives you that right. We do not require UK consumers to bring claims exclusively in Belgium.
Changes to these terms apply to orders placed after the revised terms are published. The terms accepted when you ordered continue to govern that order, unless a change is required by law or agreed with you.
Contact us
Nerylux is the trading name of, a self-employed sole trader established in Belgium.
Email: contact@nerylux.com
Telephone: +32 460 22 66 73
Customer service: Monday to Friday, 7 am–5 pm UK time (8 am–6 pm Belgian time), excluding public holidays. We aim to reply within 24 hours. Statutory deadlines for formal requests are explained in the relevant policy.